Call Handling
Answers calls with natural voice AI, understands context, books appointments, and routes complex queries to staff.
Message Taking
Transcribes voicemails, extracts action items, and assigns follow-ups to the right team member.
FAQ Response
Answers common questions about hours, services, pricing, and directions in natural conversation.
Watch Pulse handle this →
Scenario: A new patient calls at 2:47am asking about teeth whitening options.
Pulse: Answers warmly, explains available whitening options and pricing, checks available appointment slots, books the patient for a consultation at their preferred time, sends a confirmation SMS, and adds the lead to the follow-up pipeline.
Dental
Chiro
Childcare
Vet
Home Services
Retail
Waitlist Management
Automatically fills cancelled slots by contacting waitlisted patients in priority order.
Smart Reminders
Sends personalised reminders via SMS/email at optimal times to reduce no-shows.
Calendar Optimisation
Arranges appointments to maximise utilisation and minimise gaps between bookings.
Watch Pulse handle this →
Scenario: A patient cancels their 10am appointment at 8pm the night before.
Pulse: Immediately contacts the top 3 waitlisted patients, offers the slot, confirms a replacement booking within 20 minutes, sends the original patient a rebooking suggestion, and updates the calendar.
Dental
Chiro
Childcare
Vet
Home Services
Invoice Follow-up
Sends polite, escalating payment reminders. Firm but never rude — your reputation stays intact.
Payment Processing
Confirms payments, sends receipts, reconciles accounts, and flags discrepancies.
Financial Reports
Weekly summaries of outstanding balances, collection rates, and revenue trends.
Dental
Chiro
Childcare
Vet
Home Services
Retail
Note Drafting
Listens to consultation audio and drafts SOAP/POVMR notes in proper clinical format.
Template Compliance
Ensures all notes meet regulatory requirements for your specific industry and jurisdiction.
PMS Integration
Pushes completed notes directly into your practice management system. No copy-paste.
Dental
Chiro
Vet
Lead Qualification
Scores inbound enquiries, identifies high-value leads, and prioritises follow-up automatically.
Nurture Sequences
Sends personalised multi-touch campaigns that convert cold leads into booked appointments.
Pipeline Tracking
Visual pipeline from first contact to conversion, with AI-recommended actions at each stage.
Dental
Home Services
Retail
Recall Management
Monitors appointment adherence and sends timely recalls before patients become lapsed.
Win-back Campaigns
Identifies at-risk patients and launches personalised re-engagement campaigns.
Satisfaction Monitoring
Post-visit surveys and sentiment analysis to catch issues before patients leave.
Dental
Chiro
Childcare
Vet
Home Services
Retail
Stock Monitoring
Real-time tracking with alerts when items drop below configurable thresholds.
Auto-reorder Suggestions
Analyses usage patterns and suggests optimal reorder quantities and timing.
Cost Analysis
Compares supplier pricing and suggests savings opportunities.
Dental
Vet
Retail
Plain-English Reports
Weekly summaries that tell you what happened, why, and what to do about it.
Trend Detection
Spots patterns in revenue, bookings, and patient behaviour before you do.
Recommendations
Actionable suggestions: "Your Tuesday 2pm slot has been empty 4 weeks running. Consider offering a discount."
Dental
Chiro
Childcare
Vet
Home Services
Retail
Automated Audits
Continuous compliance monitoring — data handling, access controls, documentation standards.
Regulatory Alerts
Notifies you of relevant regulatory changes and guides you through required updates.
Audit Trail
Complete, tamper-proof log of all AI actions for regulatory review.
Dental
Chiro
Childcare
Vet
Home Services
Retail